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Have a question, a suggestion, or found a bug? Write to us and we will get back to you as soon as possible.

PlanRefugio UK Team Updated: March 2026

Who we are

PlanRefugio UK is an independent project built to help households prepare for everyday emergencies: power outages, storms, floods, and heat waves. We are not a security company and we are not a generic product portal. We focus on practical preparedness that stays useful, calm, and actionable.

The team behind PlanRefugio UK spends its time reviewing official guidance, comparing products, and building tools that turn vague preparedness advice into concrete next steps. If you see something broken or missing, we want to hear it.

Why write to us

  • ✓ Preparedness questions: If you do not know where to start or you have a region-specific question, send us a message. We read every inquiry.
  • ✓ Improvement suggestions: The planner, guides, and calculators get better because real users point out what is missing. Your experience matters more than an internal guess.
  • ✓ Bug reports: If you find a broken link, a bad calculation, or outdated information, tell us. We review those issues quickly.
  • ✓ Product suggestions: Know a product that should be in our selection? Send the Amazon ASIN and we will evaluate it.

48h

Response time

On business days. More complex questions can take a little longer.

100%

Human replies

No bots and no auto-responses standing in for an actual review.

Free

No hidden fees

The tool is free to use, and so is the editorial help around it.

Frequently asked questions

Do you reply to every message?
Yes. We read every message and reply to all of them. If you have not heard back within 48 business hours, check your spam folder.
Do you give personalized product recommendations?
We can help you prioritize the right categories based on your location and household. For concrete recommendations, our emergency planner builds a personalized list in under 5 minutes.
Can you review my current emergency plan?
If you already have a plan and want a second opinion, describe it in your message. We focus first on critical gaps: water, communications, and first aid are the areas people overlook most often.

Before you write, you may already find the answer here:

Preparedness guides Emergency planner About us

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